Refund policy
RETURNS AND EXCHANGES
If you wish to return or exchange a product you've purchased from us, for any reason, we will refund the purchase price or exchange those products subject to the following conditions:
1] Items must be returned within 30 days of purchase with the original receipt or other proof of purchase
2] The returned items must not be used or damaged in any way.
3] If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method once we have received the returned item and confirmed that it meets conditions 1 and 2 above. Please note, if a product is returned used or damaged, the refund or exchange will either be refused or subject to a restocking fee at RBJ's sole discretion, up to 50% of the product cost.
Red Ball Jets does not pay for return shipping (to us) but will ship all exchanges back to you for free.
If you wish to return or exchange an item purchased online due to fit or any other reason, please mail your shoes back to us using the following instructions:
- Pack shoes inside their shoe box
- Add a note inside the shoebox visible for our fulfillment team. Please include your name, order number, and a brief description of the problem you are experiencing
- Pack the shoebox inside a shipping box
- Ship to our fulfillment team:
C.Logistics
Attn. Red Ball Jets Returns
7001 S Union Ridge Parkway, Suite 140
Ridgefield, WA 98642
If you have questions or need further assistance, please reach out to us at: info@redballjets.co